First: The Platform's Role

The Jumla Box platform acts as an electronic intermediary that connects merchants and customers. The platform is not directly involved in the shipping, delivery, or customs clearance processes. Any agreement regarding shipping, including costs, delivery times, and transportation methods, is made directly between the merchant and the customer

Second: The Merchant's Responsibility

Merchants are obligated to provide accurate shipping details when listing their products. This includes the expected delivery time, the shipping companies or methods used, and any additional costs such as shipping, packaging, or customs fees. The merchant bears full responsibility for preparing and delivering the order to the customer as agreed upon. In the event of a delay, loss, or damage during shipping, the merchant is responsible to the customer

Third: The Customer's Responsibility

Customers are responsible for providing correct and complete shipping information including their name, address, phone number, and any other required details. The customer is also responsible for receiving the order at the times agreed upon with the merchant or the shipping company. If a customer refuses to accept a shipment without a valid reason, they are responsible for any resulting additional costs

Fourth: Limits of Jumla Box's Responsibility

The platform is not responsible for any delay, loss, or damage resulting from the shipping process, any customs duties or additional fees related to the customer's country, or any disputes that arise between the customer and the merchant regarding shipping times, costs, or quality. The platform's role is limited to providing a secure environment for communication between the merchant and the customer

Fifth: General Advice for Customers

Please review the shipping policies of each merchant before completing your order. Keep the contact information of the merchant or shipping company to track your order's status. Check the package for damage upon receipt and before signing the delivery receipt. If you experience repeated issues with a specific merchant, you can report them to the platform's administration to take appropriate action

Sixth: Additional Commitments (if future shipping services are offered through the platform)

Should the platform decide to provide shipping services or partner with logistics companies in the future, the specific terms and policies will be outlined on a separate page